Gaming should always be fun — never a source of stress or financial hardship. biga10 is committed to providing every Filipino player with the tools, resources, and support needed to keep gaming safe, enjoyable, and in control.
Our Commitment
biga10 believes that responsible gaming is not just a legal obligation — it's a core part of who we are. Every tool below is available free of charge to all registered players, anytime.
Set a daily, weekly, or monthly cap on how much you deposit into your biga10 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set timeframe. biga10 will automatically restrict further play once your loss limit is hit, giving you a built-in safety net so a bad run never spirals out of control.
Set a maximum session duration and biga10 will notify you — or automatically log you out — when your time is up. Regular breaks help you stay sharp, make better decisions, and keep gaming a leisure activity rather than a compulsion.
If you feel you need a break, biga10's self-exclusion tool lets you temporarily suspend your account for 1 week, 1 month, 3 months, 6 months, or permanently. During exclusion, you cannot log in, deposit, or receive marketing from biga10.
Enable periodic pop-up reminders that show how long you've been playing and how much you've wagered in the current session. These gentle nudges help you stay aware of your gaming activity without interrupting the fun.
Not ready for full self-exclusion? A cooling-off period lets you pause your account for 24 hours, 48 hours, or 7 days. It's a short-term breather that gives you space to reassess without permanently closing your biga10 account.
Know the Signs
Gaming is meant to be entertainment — like watching a PBA game or going to the movies. When it stops being fun and starts feeling like a need, that's a signal worth paying attention to. Ask yourself honestly:
If you answer "yes" to two or more of these questions, we encourage you to use biga10's responsible gaming tools or reach out for support.
Do you spend more money on gaming than you originally planned?
Do you chase losses — betting more to try to win back what you've lost?
Has gaming caused arguments with family or friends in Makati, Cebu, or wherever you're based?
Do you feel restless or irritable when you try to cut down or stop?
Have you borrowed money or sold belongings to fund your gaming?
Do you hide your gaming activity from people close to you?
How to Get Help
Setting up responsible gaming limits on biga10 takes less than two minutes. Here's how:
Head to the biga10 Login page and sign in with your registered email and password.
Click your profile icon in the top-right corner and select "Responsible Gaming" from the dropdown menu.
Select the tool you want — deposit limit, loss limit, session timer, or self-exclusion — and set your preferred values.
Your limits are applied immediately. You'll receive a confirmation via email or SMS to your registered mobile number.
Contact biga10 support via 24/7 live chat. Our team is trained to assist players who need additional guidance or want to escalate a self-exclusion request.
Important: Self-exclusion requests submitted via live chat are processed within 24 hours. During this period, please refrain from depositing. Once exclusion is active, it cannot be reversed until the chosen period expires.
At a Glance
A quick reference for all the player protection features available on the biga10 platform.
| Tool | What It Does | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Deposit Limit | Caps total deposits per day / week / month | Immediately (reductions); 24 hrs (increases) | Yes, after cooling-off period |
| Loss Limit | Stops play once net losses reach your set threshold | Immediately | Yes, after cooling-off period |
| Session Time Limit | Logs you out or alerts you after set play duration | Next session | Yes, anytime |
| Reality Check | Periodic in-game reminders of time and spend | Immediately | Yes, anytime |
| Cooling-Off | Pauses account for 24 hrs, 48 hrs, or 7 days | Immediately | No — must wait for period to expire |
| Self-Exclusion (Temporary) | Suspends account for 1–6 months | Within 24 hrs of request | No — must wait for period to expire |
| Self-Exclusion (Permanent) | Permanently closes account and blocks re-registration | Within 24 hrs of request | No |
Age Verification
Philippine law and PAGCOR regulations require that all casino-style gaming — including online platforms like biga10 — is restricted to individuals aged 21 years and above. This is non-negotiable.
During registration, biga10 requires all players to submit a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, or driver's license — to confirm their identity and age. Accounts found to belong to underage individuals are permanently closed and all funds are forfeited in accordance with applicable regulations.
If you are a parent or guardian and suspect a minor is accessing biga10, please contact our support team immediately via live chat. We will investigate and act swiftly.
Keep your biga10 login credentials private — never share your password with family members, especially younger ones.
Enable device-level parental controls on shared computers, tablets, or smartphones used by children in your household.
Log out of your biga10 account completely after every session, especially on shared devices.
Talk openly with your kids about responsible gaming and the legal age requirement of 21+ in the Philippines.
If you suspect your account has been accessed by a minor, contact biga10 support immediately to secure your account.
External Support
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR maintains a national self-exclusion registry and player protection programs. Contact PAGCOR directly for escalated concerns.
The NCMH in Mandaluyong City provides free mental health services including counseling for behavioral addictions. If gambling is affecting your mental health or relationships, NCMH's crisis hotline is available 24/7 for Filipino residents nationwide.
Our trained responsible gaming support agents are available 24/7 via live chat. Whether you need help setting limits, activating self-exclusion, or just want to talk through your concerns, the biga10 team is here for you — no judgment, just support.
Remember: Gambling is entertainment, not a way to make money or solve financial problems. Never gamble with money you cannot afford to lose. Set your limits before you play, stick to them, and always keep gaming fun. biga10 is here to support you every step of the way.
Join thousands of Filipino players who enjoy biga10 responsibly — with full control over their gaming experience, every single day.