biga10 Privacy Policy

1. Who We Are

biga10 is an online casino and gaming platform operating at biga10.app, offering live dealer games, slots, bingo, keno, triple, and related gaming services to eligible players in the Philippines. biga10 is the data controller responsible for the personal information collected through the Platform. For all privacy-related enquiries, please contact us via live chat or at support@biga10.app.

2. Data We Collect

biga10 collects the following categories of personal data from Players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address	Account communications, support, transaction notifications
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank)	Processing deposits and withdrawals in PHP
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud prevention, service optimization
Usage Data	Games played, session duration, betting history, login timestamps	Responsible gaming monitoring, personalization, analytics
Communications Data	Live chat transcripts, support ticket content, survey responses	Customer support, quality assurance, dispute resolution

biga10 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments and only with your explicit consent.

3. How We Collect Your Data

biga10 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment data from GCash, PayMaya, and banking partners as necessary to process transactions.

4. Why We Use Your Data

biga10 uses your personal data for the following purposes:

• To create, verify, and manage your biga10 account
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP)
• To verify your identity and age (21+) in compliance with applicable gaming regulations
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities
• To provide customer support and resolve disputes
• To send you transactional communications (account activity, payment confirmations, security alerts)
• To send you marketing communications about biga10 promotions and offers, where you have consented or where we have a legitimate interest in doing so
• To monitor and enforce responsible gaming obligations, including deposit limits and self-exclusion
• To improve and personalize the biga10 Platform based on your usage patterns
• To comply with applicable Philippine laws, regulations, and lawful requests from competent authorities

5. Legal Basis for Processing

biga10 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform our obligations under the biga10 Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

biga10 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners, solely to process your financial transactions.
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security partners: Services used to detect and prevent fraudulent activity on the Platform.
• Game content providers: Licensed game suppliers who may receive limited technical data necessary to deliver game content.
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or lawful request from a competent authority.
• Professional advisers: Lawyers, auditors, and accountants, subject to strict confidentiality obligations.

All third-party service providers engaged by biga10 are contractually required to process your data only for the specified purpose and to maintain appropriate security standards consistent with this Policy.

7. Cookies & Tracking Technologies

biga10 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language and display settings) to personalize your experience.
• Analytics cookies: Collect aggregated, anonymized data about how Players use the Platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content about biga10 offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the biga10 Platform.

8. Data Retention

biga10 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with biga10's data disposal procedures.

9. Data Security

biga10 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the biga10 Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Strict access controls limiting data access to authorized personnel on a need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Staff training on data protection obligations and security best practices

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, biga10 will notify the National Privacy Commission (NPC) and affected Players in accordance with the requirements of RA 10173 and its implementing rules.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by biga10:

• Right to be informed: The right to know how your personal data is being collected and processed — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data biga10 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, please contact the biga10 support team via live chat or at support@biga10.app. biga10 will respond to all verified data subject requests within 30 calendar days.

11. Children's Privacy

The biga10 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. biga10 does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the biga10 Platform, please contact us immediately.

12. Changes to This Policy

biga10 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you by email or by posting a prominent notice on the Platform prior to the change becoming effective. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the biga10 Platform following any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or biga10's data practices, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the biga10 Platform
• Email: support@biga10.app

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with biga10's response to your data privacy concern.